13.0X.6 (5si) and 13.A.XX(8000, 8100, and 8150) Errors

This document will assist in troubleshooting issues that occur with the error message 13.0X.6 on the HP LaserJet 5SI, and 13.A.XX error messages on the HP LaserJet 8000, 8100, and 8150 Printers. Go through the troubleshooting steps in the order listed to resolve the issue. Most often this is due to media getting caught as it passes through the Face Down assembly.

LaserJet 5si and 8000/Mopier 240 Printers - Parts required (part numbers are subject to change)

Face Down Delivery Assembly (Top Output)
RG5-1874-110CN

Switch Sensor PCA
RG5-1846-000CN

ILS Cable
RG5-1927-000CN

Diverter*
RG5-4325-000CN*

LaserJet 8100, 8150 and Mopier 340 Printers - Parts required (part numbers are subject to change)

Face Down Delivery Assembly (Top Output)
RG5-1874-110CN

Switch Sensor PCA
RG5-1846-000CN

ILS Cable
RG5-4378-000CN (called scanner motor cable but equivalent to ILS cable on other models).

Diverter*
RG5-4325-000CN*

* Only if Broken

13.0X.6 and 13.A.XX errors indicate that paper arrived at PS1402 in the allotted time but did not pass through it in the expected time. This indicates that there may be an issue with the face down delivery assembly or the media being used. Go through the following checklist in the order listed.
Ensure the media falls within the specifications for this LaserJet outlined in the HP LaserJet printer family print media guide, and Chapter 3 of the User's Manual.

Ensure the media is not curling and bunching up in the Face Down Output Bin. Media that is on the think side can be more rigid and may not make it through the Delivery Assembly. High Humidity environments can cause excessive curl to the media after it has left the fuser. See page 40 of the LaserJet media guide. This excessive curling can cause the media to leave the Face Down Delivery Assembly Late.

Verify that the media is actually stopping while in the Face Down Delivery Assembly.
Try flossing the Delivery Assembly with a piece of paper.
Place a piece of paper between the first set of rollers on the Delivery Unit.
Slowly turn the rollers to manually feed the piece of paper into the Delivery Assembly (top output) until it starts to come out.

Now grasp the piece of paper from the top output and slowly pull it out, listening for the click sound of the sensor dropping. See Figures 1 and 2.

Figure 1: Manually feeding a piece of paper into top output (flossing)

1 - Actuator

Figure 2: Slowly turn rollers to feed paper through top output

It is important to ensure this is not a duplexer related jam, especially on HP LaserJet 5si printers. Remove the Duplexer for testing purposes and ensure the media is being printed to the top output.
Print an event log and verify that the majority of the errors (and recent ones) are in fact only 13.0X.6 or 13.A.XX and not errors relating to other parts of the printer like the fuser / diverter or duplexer.
Verify that the output rollers on the Face Down Assembly are functioning and moving freely. Simply opening the print cartridge door and closing it will cause the rollers to move. If the rollers do not move then open the left door and check the Acutator (Figure 1, Callout 1) that provides drive from the Fuser to the Delivery Drive Assembly. If the Diverter is damaged then replace it. Verify the rollers do not have excessive build up on them and are not worn out. If needed, print a configuration page to check the maintenance interval.

Repair and Replacement Tips

Remove the top and back covers of the printer.
Verify that the output rollers on the Face Down Assembly are functioning and moving freely. Simply opening the print cartridge door and closing it will cause the rollers to move. Verify the rollers do not have excessive build up on them and are not worn out. Remove the Face Down Assembly if needed.

Verify that the sensor flag on the Face Down Delivery Assembly moves freely and is not hanging up or getting stuck. Normally if the flag is stuck in the sensor the printer will generate a 13.20 error, or a 13.14 error message on the LaserJet 5si.

If movement of the flag is good and it is not damaged, then check photo sensor operation by measuring voltage on DC Controller connector J205 Pin 9. Voltage measurement should be Low (~100mv) when not activated and 5V when activated (flag between photo sensor). If there is no change, then remove connector J205 and measure Pin 9 for 5V. If 5V is measured on DC Controller, replace the Switch Sensor PCA and ILS cable.