All HP Errors

Access Denied Menus Locked
The control panel function you are trying to use has been locked by the network administrator to prevent unauthorized access. Ask the network administrator to unlock the function.

Bad Duplexer Connection
The duplexer is not correctly installed.
1. Ensure that the right-angle power cord that shipped with the printer is being used.
2. Turn the printer off.
3. Remove and reinstall the duplexer.
4. Turn the printer off and back on.
5. If the message persists, make sure the duplexer is connected and the connector is not damaged.
6. Replace the duplexer.

Check Input Device alternates with Paper Path Open Please Close
It The optional input tray cannot feed print media to the printer because a door or paper guide is open.
1. Check the doors and paper guides and close any that are open.
2. If doors and trays are closed, check tabs and sensor levers in the tray for proper operation. Replace any defective tabs or sensors.
3. Replace the PCA controller in the feeder.

Check Output Device alternates with Close Output Delivery Path
The optional output device is not properly connected to the printer.
1. Ensure the optional output device is fully seated and properly installed.
2. Check any doors on the output device and verify they are closed.

Disk Device Failure
The EIO disk had a critical failure or fatal error.
1. Reseat the EIO disk.
2. Remove the EIO disk and replace it with a new one.

Disk File Operation Failed
Requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).
1. Check the file name and the directory name.
2. Reseat the EIO disk.
3. Retry the operation.

Disk is Write Protected
The EIO disk is protected, and no new files can be written to it. Disable the write protection through HP Resource Manager.

EIO Disk [x] Not Functional
EIO disk is not working correctly.
1. Reseat the EIO disk in slot [X].
2. Remove and replace the EIO disk in slot [X].

Env Feeder Load [Type] [Size]
A job has been sent to the envelope feeder and the feeder is empty, the wrong size is loaded in the feeder, or the type and size are set incorrectly on the control panel.
1. Load the requested envelope type and size into the envelope feeder.
2. Make sure the envelope size and type are set correctly from the paper-handling menu in the printer control panel.
3. Press GO if the desired envelope is already loaded in the feeder.
4. Press -VALUE+ to scroll through other available types and sizes.
5. Press SELECT to accept the alternate type or size.

Envelope Feeder Size = [xxxxx]
The printer is asking what size envelopes have been loaded in the envelope feeder. In response, you can take either of the following actions:
1. Press SELECT to accept the current envelope size.
2. Press -VALUE+ to change the size and then press SELECT to accept the new size. If you do not press any buttons, the message disappears in about one minute.
Note: Changing the size here changes the default for the envelopefeeder size in the paper-handling menu.

Envelope Feeder Type = [xxxxx]
The printer has received a job under the following conditions: The envelope type the job requested is not available in the printer. Envelopes have been placed in the envelope feeder (thus triggering the paper sensor). You can take either of the following actions:
1. Press SELECT to accept the paper type and then press GO.
2. Press +VALUE- to change the type, press SELECT to accept the new type, and then press GO to continue.

File System is Full
The disk file system is full.
1. Delete all unnecessary files from the EIO disk and then try again.Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.)
2. Advise the customer to increase the permanent storage (use a larger EIO disk or add a RAM DIMM).

Flash Device Failure
The flash DIMM had a critical or fatal failure.
1. Reseat the flash DIMM and ensure it is locked into place.
2. Remove the flash DIMM and replace it with a new one.

Flash File Operation Failed
The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).
1. Check the file name and the directory name.
2. Reseat the flash DIMM. 3. Retry the operation.

Flash File System is Full
The flash file system is full. Delete unnecessary files from the flash DIMM and try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.)

Flash is Write Protected
The flash DIMM is protected and no new files can be written to it. Disable the write protection through HP Resource Manager.

HP Toner Detected alternates with Press Go To Continue
The printer has detected that the toner cartridge is not a genuine HP toner cartridge because it does not see or recognize the toner cartridges identification (model, manufacturing date, and serial number).
1. Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner cartridge will produce this error.
2. If the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has been tampered with. Replace the toner cartridge.

Input Device Condition [XX.YY]
An input paper-handling device has a condition that needs attention before printing can resume. 1st X = Device number in chain 2nd X= Device type (three types):
1 = Input 2 = Output 3 = Stapler/stacker unit YY = Device specific error 1. Turn the printer off.
2. Disconnect the cable to the input paper handling devices and then reconnect it.
3. Ensure the device is properly connected and any doors or paper guides are properly closed.
4. Turn the printer on.
5. See the documentation that came with the paper-handling device for assistance.

Install Duplexer
The printer is unable to print the current job because the duplexer is not installed or not inserted correctly.
1. Turn the printer power off. Install or reinsert the duplexer and ensure it is fully seated.
2. Ensure the right-angle power cord is used for the printer.

Install Toner Cartridge
The toner cartridge has been removed and must be reinstalled for printing to continue. Reinstall the toner cartridge and ensure it is fully seated.

Install Tray [X]
The printer is unable to print the current job because the specified tray [X] is open or not inserted correctly
1. Reinsert the specified tray.
2. Check for damaged tabs on the right side of the tray.
3. Check for damaged tray sensor switches in the printer.
4. Replace the PCA controller in the feeder

Loading Program [Number] alternates with DO NOT POWER OFF
Programs and fonts can be stored on the printers file system. At startup time, these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The specifies a sequence number indicating the current program being loaded. Wait for the program to load.

 Manually Feed [Type] [Size]
One of the following occurred: - A manual feed was requested.-There is no media in tray 1.- The wrong size of media is loaded. - The control panel is not set for the size and type of media loaded.
1. Load the requested paper into tray 1.
2. Press GO (or READY on older printers) if the desired paper is already loaded in tray 1.
3. Press -VALUE+ to scroll through other available types and sizes.
4. Press SELECT to accept the alternate type or size.

Memory Full Stored Data Lost
There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted. Press GO to continue. Add more memory to the printer or to simplify the print job.

Memory Settings Changed
The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O buffering and resource saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language. Press GO to continue. Add more memory to the printer or to simplify the print job

Memory Shortage Job Cleared
The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory. Press GO to continue. Add more memory to the printer or to simplify the print job.

Offline
The printer is offline Press GO or READY or ONLINE to place the printer online.

Output Bin Full alternates with Clear Paper From [Binname]
The output bin is full and needs to be emptied. Remove the sheets from the output bin.

Paper Wrapped Around Fuser
Print media is wrapped around the fuser.
1. Turn the printer off to keep the media from wrapping more firmly around the fuser.
2. Open the top cover and remove the toner cartridge.
3. Remove all the visible media.
4. Leave the printer turned off and remove the fuser to remove any remaining print.

Perform Printer Maintenance
To ensure optimum print quality, the printer prompts the customer to have routine maintenance installed. Install the printer maintenance kit. You must reset the maintenance page count after performing printer maintenance.
Note: The printer maintenance kit is a consumable item and is not covered under warranty.

Processing Cleaning Page
The printer is conducting the manual cleaning-page process. Wait for the job to finish. This can take up to 2.5 minutes.

Processing Job
The printer is processing a job. Wait for the job to finish. This can take several minutes for a complex print job.

RAM Disk Device Failure
The RAM disk had a critical or fatal failure.
1. Reseat the RAM disk.
2. Replace the RAM disk.

RAM Disk File Operation Failed
The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).
1. Check the filename and directory name.
2. Reseat the RAM disk.
3. Retry the operation.

© 2005 Hewlett-Packard