Counter is not Reset after Replacing a Consumable

Note: If unit is found to be in shipping mode (correct default setting), then the problem could be with the consumable itself, or the unit. If multiple consumables do not reset the counter, the unit may need to be serviced. Contact Oki Data for additional troubleshooting.

Resolution:
1) Power on printer while holding both the + & - buttons simultaneously; release when "Okiuser" is displayed.

2) Press + or - until "Engine Diag" Mode is displayed; press Enter and Diagnostic Mode xx.xx.xx will be displayed

3) Press and hold both Enter & On-line simultaneously until Eng Diag Level3 is displayed

4) Press + or - until Local Parameter Set is displayed; release and press Enter

5) Press + or - until it displays Factory Mode; if it displays Factory Mode Twice with an asterisk next to one then it is in Factory Mode; Press + or - until it displays Factory Mode & Shipping Mode on the display; then press and hold On-line & Cancel simultaneously; when it stops blinking an asterisk should be displayed next to Shipping Mode, which becomes the default mode.

6) Power printer off then on to complete the procedure.

Additional Info:
If changing to shipping mode does not resolve the problem of resetting the counter, please contact Oki Data for additional troubleshooting.

©2005 Oki Data Americas, Inc.