13.11.09 and 13.11.10 'Jam in Input Accessory' Error Message from Tray 4 After Clearing Paper Jam

When printing from Tray 4, the printer displays a 13.11.09 Jam in Input Accessory message on the control panel. After clearing the paper jam from the Vertical Registration Assembly or VRA (also called Tray 4 Registration Assembly) in Tray 4, the printer displays a 13.11.10 error message that will not clear.

NOTE: When troubleshooting paper jams always check the blue Custom/Standard switch in ALL the paper trays. One of these sets wrong (for example a tray is set for custom when there is standard size paper in the tray) can cause a jam from another tray under certain scenarios such as a print job that has the printer switching between trays during the job.

The sensor, shown in Figure 1, call-out 1, is stuck in the UP position, or the spring that attaches the sensor to the sensor housing has been stretched so it will not return the sensor to the correct position or it has come off completely (see the small yellow highlight in Figure 1 for spring location).

Figure 1: Sensor in the VRA that gets stuck

In most cases, this sensor can be pushed back into place. The sensor is held in place by two "claws" that can pull out of place when paper is forcefully removed from the Vertical Registration Assembly (VRA). Using a pen cap or a similar instrument, push the sensor back in until it snaps into place.

There is also a small spring attached to the sensor on the left side that attaches to the sensor housing (refer to yellow highlight area for location of spring). If the spring is stretched out or not in place the sensor will not spring back into place. Reconnect the spring if one end is off. If it is stretched so the sensor will not snap into position the VRA will have to be replaced.

In the event that the sensor cannot be pushed back into place or it is damaged, the Vertical Registration Assembly (VRA) will need to be replaced. See the following section for replacement instructions.

NOTE: The new VRA can experience the same problem if paper is forcefully removed. Educate the customer on how to remove paper from the Registration (VRA) Assembly. Show the customer how to snap the sensor into position if the issue occurs again.

Vertical Registration Assembly (VRA)

RG5-6225-030CN

Replacing the Vertical Registration Assembly (VRA)

Turn off the printer and unplug it from its power source.

Open Tray 4 all the way.

Remove the right side cover (two screws).

Remove the four screws shown in Figure 2, call-out 1.

Figure 2: Removing the Vertical Registration Assembly (VRA) 1-Four screws to be removed 2-Vertical Registration Assembly (VRA)

Gently lift the VRA off the 2000 sheet feeder and unplug the three connectors. It may be necessary to unplug the connectors from the back of the 2000 sheet feeder as shown in Figure 3, call-out 3 first, to get the needed slack. If this is necessary, the center back cover (four screws) and the right back cover (slide it toward the center to release an interior tab, then lift it straight up to release a second interior tab) need to be removed to access the connectors.

Figure 3: The three connectors form the back of the 2000 sheet feeder

3- Three connectors on back of feeder

© 2005 Hewlett-Packard