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Browsing In Home > Support > Troubleshooting > Hewlett Packard > CLJ 3500/3700 > Numerical Printer Messages Glossary of printer troubleshooting terms Glossary Contact Us


Numerical Printer Messages

10.XX.YY SUPPLY MEMORY ERROR

NOTE: the printer cannot always determine whether the error is the cartridge or the printer reader/writer

The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.

XX Description:

00 - Memory error on supply

10 - Missing memory on supply

YY Description:

00 - Black print cartridge

01 - Cyan print cartridge

02 - Magenta print cartridge

03 - Yellow print cartridge

Open and close the front door.
Ensure the cartridges are fully seated.
Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge, otherwise, continue with Step 4.
Check the memory controller PCB contacts to the memory tag. Clean if dirty.
Reseat the memory controller PCB connector J201 and DC controller PCB connector J1025.
Defective memory controller PCB, replace the memory controller PCB.
Defective DC controller PCB, replace the DC controller PCB.

10.32.00 UNAUTHORIZED SUPPLY

A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or is pressed.

Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.

To continue printing, press .

The first pending print job will be cancelled.

10.92.YY CARTRIDGES NOT ENGAGED

The cartridges are not engaged, poor primary transfer bias contacts, defective high-voltage supply, or control signal errors.

YY Description:

00 - Black print cartridge

01 - Cyan print cartridge

02 - Magenta print cartridge

03 - Yellow print cartridge

Open and close the front door to fully engage the cartridges.
Reseat the print cartridges.
Check the printer primary transfer bias contacts to the transfer unit. Clean if dirty. If the contracts cannot be cleaned or they are damaged, replace the transfer unit.
Replace the high-voltage power supply PCB.
Replace the DC controller PCB.

13.XX.YY FUSER JAM LOWER REAR DOOR

There is a jam inside the lower rear door (rear output bin) behind the fuser.

13.XX.YY JAM INSIDE FRONT DOOR

There is a jam inside the front door.

Note: If Jam Recovery is set to OFF some pages will not be reprinted. Re-send the missing pages.

13.90.00 JAM INSIDE FRONT DOOR

There is a jam inside the front door caused by incompatible transparencies.

CAUTION: Use only transparencies specified for use with HP Color LaserJet printers. Noncompatible transparencies can damage the printer.

See the HP LaserJet Printer Family Print Media Specification Guide.

Remove all non-compatible transparencies from Tray 1.
Load compatible transparencies in Tray 1.

13.XX.YY JAM REMOVE TRAY 2

There is a jam in the duplex path or the paper access plate in the duplex area needs to be closed.

Press for help or remove Tray 2 then clear the paper jam in the duplex path or close the paper access plate in the duplex area.

Note: If Jam Recovery is set to OFF some pages will not be reprinted. Re-send the missing pages.

13.XX.YY JAM INSIDE LOWER REAR DOOR

A page is jammed in the lower rear door (rear output bin).

13.XX.YY JAM INSIDE UPPER REAR DOOR

There is a jam inside the upper rear door, the upper rear door was opened during printing, or the door has been left open and a print job was sent to the printer.

13.XX.YY JAM IN TRAY 1

A page is jammed in the multipurpose tray.

Note: If Jam Recovery is set to OFF some pages will not be reprinted. Re-send the missing pages.

13.XX.YY JAM IN TRAY X

A page is jammed in tray X.

Note: If Jam Recovery is set to OFF some pages will not be reprinted. Re-send the missing pages.

20 INSUFFICIENT MEMORY

The printer has received more data from the computer than fits in available memory.

Press to continue printing. Note: A loss of data will occur
Reduce the complexity of the print job to avoid this error.
HP 3700 only - Add additional memory to allow printing of more complex pages.
HP 3500 only - On the printer driver, set Raster Compression on the Advanced tab to Maximum.

22 EIO X BUFFER OVERFLOW

The printer EIO card in slot X has overflowed its I/O buffer during a busy state.

Press to continue printing.

Note: A loss of data will occur.

22 PARALLEL I/O BUFFER OVERFLOW

The printer's parallel buffer has overflowed during a busy state.

Press to continue printing. Note: A loss of data will occur.

22 SERIAL I/O BUFFER OVERFLOW

The printer serial buffer has overflowed during a busy state.

Press to continue printing. Note: A loss of data will occur.

22 USB I/O BUFFER OVERFLOW

The printer's USB buffer has overflowed during a busy state.

Press to continue printing. Note: A loss of data will occur.

40 BAD SERIAL TRANSMISSION

A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.

Press to continue printing. Note: A loss of data will occur.

40 EIO X BAD TRANSMISSION

A connection with the card in the EIO slot has been abnormally broken.

Press to continue printing. Note: A loss of data will occur.

41.3 UNEXPECTED SIZE IN TRAY X

Paper is loaded that is longer or shorter in the feed direction than the size configured for the tray.

Load the paper as instructed.

Press to print.

If the incorrect size was selected, press Stop to cancel the job or press for help.

If the incorrect tray was selected, press Stop to cancel the job.

Configure the trays correctly and resend the job.

Ensure all trays are configured correctly.

41.5 UNEXPECTED TYPE IN TRAY X

The printer senses a different paper type in the paper path than what is configured in the tray.

Load the paper as instructed.

Press to print.

If the incorrect type was selected, press Stop to cancel the job or press for help.

Configure the trays correctly and resend the job.

Ensure all trays are configured correctly.

41.X PRINTER ERROR

A printer error has occurred.

X Description:

2 - Beam detect misprint error.

3 - Media feed error (size)

5 - Media feed error (type)

7 - Feed delay error

Press to continue or press for more information.

If the message persists after exiting help, turn the printer off and then back on.

Perform the following actions for the indicated errors:

41.2 error

Laser/scanner error, perform the following steps:
Connectors in laser/scanner control line are not connected properly. Reseat the DC controller PCB connectors: J1022, J1026, J1027 and the laser/scanner unit connectors: J101A, J101B, J5001A, J5001B, J5020).
Bad laser/scanner unit: replace the laser/ scanner.
Bad DC controller PCB; replace the DC controller PCB.

41.3 error

Occurs when the correct media size is loaded in the designated paper tray, but the printer mis-reads it as the incorrect size, perform the following steps:
Registration shutter does not move smoothly and should be reseated; or, shutter is damaged and should be replaced.
The DC controller PCB is defective. Replace the DC controller PCB.

41.5 error

Occurs when the correct media type is loaded in the designated tray but the printer mis-reads it as the incorrect type, perform the following steps:
Defective media sensor, replace the sensor.
Defective DC controller PCB, replace the PCB.

41.7 error - Occurs when a page is jammed in the paper path.

49.XXXX PRINTER ERROR

A critical firmware error has occurred that caused the processor on the formatter to abort operation.

This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or home-grown applications.

On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

Press Stop to clear the print job from the printer memory.

Turn the printer off and then back on.
Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
HP 3700 only - Try a different driver
If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
Turn the printer off.
HP 3700 only - Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lower slot J1.)
HP 3700 only - Remove the EIO card from the printer.
Turn the printer on.
HP 3700 only - If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
HP 3700 only - Replace a DIMM or EIO device if you determine that it causes the error.
HP 3700 only - Remember to reconnect all cables that connect the printer to the network or computer.
HP 3700 only - If the error persists, replace the firmware DIMM.
Replace the formatter and calibrate the printer.

50.X FUSER ERROR

A fuser error has occurred.

X Description:

1 - low fuser temperature

2 - fuser warmup service

3 - high fuser temperature

4 - faulty fuser

8 - low fuser temperature (subthermistor

9 - high fuser temperature (subthermistor)

WARNING: The fuser is HOT. Turn the printer off and allow it to cool for approximately 10 minutes before removing the fuser.

50.1 error

Fuser failure (Abnormally Low Temperature Main Thermistor), perform the following steps:
The connector between the fuser and the printer is not connected properly. Reseat the fuser. Check the connector J5013 between the fuser and the printer. Replace it if damaged.
Break in the main thermistor. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is not within the rage of 330k ohms to 50k ohms (at ambient temperature), replace the fuser.
Faulty DC controller PCB. Replace the DC controller PCB.

50.2 error

Fuser Failure (Abnormal Warmup).
The connector between the fuser and the printer is not connected properly. Reseat the fuser. Check the connector J5013 between the fuser and the printer. Replace it if damaged.
Break in the main thermistor. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is not within the rage of 330k ohms to 50k ohms (at ambient temperature), replace the fuser.
Break in the fuser heater. Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN) with the fuser removed. If it is not within the rage of 12 ohms to 52 ohms (at ambient temperature), replace the fuser film unit.
Faulty DC controller. PCB Replace the DC controller PCB

50.3 error

Fuser Failure (Abnormally High Temperature Main Thermistor).
The connector between the fuser and the printer is not connected properly. Reseat the fuser. Check the connector J5013 between the fuser and the printer. Replace it if damaged.
Short in the main thermistor. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is in the rage of 330k ohms to 50k ohms (at ambient temperature), replace the fuser.
Faulty DC controller PCB. Replace the DC controller PCB.

50.4 error

One of the following parts is bad:
Faulty fuser power supply PCB, replace the low-voltage power supply PCB.
Faulty DC controller PCB, replace the DC controller PCB.

50.8 error

Fuser Failure (Abnormally Low Temperature Sub Thermistor)
The connector between the fuser and the printer is not connected properly. Reseat the fuser. Check the connector J5013 between the fuser and the printer. Replace it if damaged.
Break in the sub thermistor. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-4 (SUBTH) and J5013LA-3 (+3.3V). If it reads 600 ohms or below (at ambient temperature), replace the fuser.
Faulty DC controller PCB, replace the DC controller PCB.

50.9 error

Fuser Failure (Abnormally High Temperature Sub Thermistor).
The connector between the fuser and the printer is not connected properly. Reseat the fuser. Check the connector J5013 between the fuser and the printer. Replace it if damaged.
Short in the sub thermistor. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-4 (SUBTH) and J5013LA-3 (+3.3V). If it reads 600 ohms or below (at ambient temperature), replace the fuser.
Faulty DC controller PCB, replace the DC controller PCB.

51.XY. PRINTER ERROR

A laser/scanner error has occurred

X Description:
1 - beam detect error
2 - laser error

Y Description:
0 - no color
K - black
C - cyan
M - magenta
Y - yellow

To continue printing press

If the message persists, turn the printer off and then back on.

The connectors in the laser/scanner control line are not connected properly. Reseat the DC controller PCB connectors (J1022, J1026, J1027) and the laser/scanner unit connectors (J101A, J101B, J5001A, J5001B, J5020).

Faulty laser/scanner unit, replace the laser/scanner unit.

Faulty DC controller PCB, replace the DC controller PCB.

52.XY PRINTER ERROR

A laser/scanner motor failure has occurred

X Description:
1 - scanner error
2 - scanner startup error
3 - scanner rotation error

Y Description:
0 - no color
K - black
C - cyan
M - magenta
Y - yellow

To continue printing press

If the message persists, turn the printer off and then back on.

The connectors in the laser/scanner control line are not connected properly. Reseat the DC controller PCB connectors (J1022, J1026, J1027) and the laser/scanner unit connectors (J101A, J101B, J5001A, J5001B, J5020).

Faulty laser/scanner unit, replace the laser/scanner unit.

Faulty DC controller PCB, replace the DC controller PCB.

53.XY.ZZ CHECK DIMM A Bank B

An error occurred in printer memory. Values of A, and ZZ are:

A Device Location:
1 - DIMM Slot 1 (bottom slot)
2 - DIMM Slot 2
3 - DIMM Slot 3
4 - DIMM Slot 4

ZZ Error Number:
00 - DIMM unsupported
01 - DIMM SPD failure (unrecognized memory)
03 - DIMM error

Press Stop.

Check the ZZ error number for the specific DIMM, then:
Reseat the DIMM.
Try the DIMM in another slot (except for the firmware DIMM in slot 1).
- Make sure there are DIMMS installed.
- Make sure the DIMMs are supported.
Try the DIMM in another printer.

53.10.03 Memory error

HP 3500 - Replace the formatter.

HP 3700 - Perform the following steps:
Try the firmware DIMM in slot 1 in another printer.
Replace the formatter PCB.

54.XX PRINTER ERROR

NOTE: Some messages are displayed in the event log and some are displayed on both the control panel and in the event log, as identified below.

(Event log only messages)

XX Description:
01 - humidity environmental sensor error
05 - media sensor error
06 - Dmax density sensor out of range
11 - yellow density sensor error
12 - magenta density sensor error
13 - cyan density sensor error
14 - black density sensor error
15 - yellow CPR sensor error
16 - magenta CPR sensor error
17 - cyan CPR sensor error
18 - black CPR sensor error
20 - CPR sensor error

(Control panel and event log message)
21 - yellow toner remaining sensor error
22 - magenta toner remaining sensor error
23 - cyan toner remaining sensor error
24 - black toner remaining sensor error
31 - Media sensor calibration failure

(Event log only message)
32 - Media sensor is not calibrated (event log only)

33.0X Scanner Beam Detect adjustment abnormality warning X is the scanner number:
1 = yellow/magenta scanner
2 = cyan/black scanner

54.30.XX (event log only) HP3700 only Halftone calibration error.

XX Description:
06 - magenta data out of range.
07 - yellow data out of range.
08 - black data out of range.
09 - cyan data out of range.

54.32 error:

The image density adjustment value, color misregistration adjustment value, and PWM adjustment value (see note below) are stored in the EEPROM (NVRAM) of the formatter. Whenever a formatter or laser/scanner unit is replaced, you must calibrate the printer to update the values.
Image density adjustment (on formatter replacement)
Color misregistration adjustment (on formatter replacement)
PWM adjustment (on both formatter and laser/scanner unit replacement)
NOTE: The PWM adjustment value enables reproduction of an image in the best tone. The formatter determines the value based on the amount of laser light received from the printer engine.

Turn the printer off and then back on.
For the specific error messages, perform the indicated action:

54.01

Environment Sensor Abnormality
The connector in the environment detection signal line is not properly connected. Reseat the DC controller PCB connector J1015.
Defective environment sensor, replace the environment sensor.
Defective DC controller PCB, replace the DC controller PCB.

54.05

Media sensor error
Perform the steps for error 54.32, below.
Replace the media sensor.
Replace the DC controller.

54.06, 54.11, 54.12, 54.13, 54.14

Perform a Calibrate Now procedure.
The DC controller is defective, replace the DC controller PCB.

54.15, 54.16, 54.17, 54.18, 54.20

Color misregistration sensor abnormality
The connectors between the color misregistration sensor (CPR) and the DC controller PCB are not connected properly. Reseat the color misregistration sensor (CPR) connectors (J505A, J505B) and the DC controller PCB connector J1012.
Faulty color misregistration sensor (CPR). Replace the color misregistration sensor (CPR).
Faulty DC controller PCB. Replace the DC controller PCB.

54.21, 54.22, 54.23, 54.24

Toner (Y/M/C/K) level sensor abnormality
The connectors in the toner level sensor control line are not connected properly. Reseat the memory controller PCB connector J201 and the DC controller PCB connector J1025.
Faulty memory controller PCB. Replace the memory controller PCB.
Faulty DC controller PCB. Replace the DC controller PCB.

54.30.XX

Perform a CALIBRATE NOW in the CONFIGURE DEVICE / PRINT QUALITY menu on the printer control panel.

54.31

Media Sensor Abnormality/ Afteradjustment Value Out of Spec
Try to calibrate the media sensor again.
Dirty media sensor. Clean the media sensor.
The connectors in the media detection signal line are not properly connected. Reseat the media sensor connector J601, relay connector J5026, and DC controller PCB connector J1008.
Defective media sensor. Replace the media sensor.
Defective DC controller PCB. Replace the DC controller PCB.

54.32

When the media sensor is replaced, the light intensity of the sensor must be adjusted. Follow the procedure below to adjust the light intensity.
Turn the printer OFF.
Open the front door.
While pressing down the engine test print switch, turn the printer ON.
Close the front door.
Load paper into Tray 1 (use plain white paper for test printing).
As the printer goes into READY period, press the engine test print switch and test print.
One sheet of paper will be fed into the printer from Tray 1 and will be delivered to the face-down delivery tray.

54.33

Defective laser/scanner. Replace the laser/scanner unit.
Defective DC controller PCB. Replace the DC controller PCB.

55.X PRINTER ERROR

The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.

55.01.00

DC controller memory error.

55.5

Press (check mark) to continue.
If the message persists, turn the printer off and then back on.
Reseat or replace the connectors between the DC controller and the formatter.
If the problem persists, replace the DC controller PCB.
Replace the formatter.

55.01.00

Replace the DC controller PCB.

55.5

Do not replace the DC controller PCB or formatter PCB. Resend the firmware upgrade before sending any more print jobs.

57.4 PRINTER ERROR

A printer fan error has occurred as a result of a faulty fan connection, fan or DC controller.

Turn the printer off and then back on.
Reseat the DC controller PCB connector J1024.
Replace the fan.
Replace the DC controller PCB.

59.XY continued PRINTER ERROR

X Description:
5 - Primary transfer roller engaging motor (M5) startup error.
6 - Primary transfer roller engaging motor (M5) rotation error.
7 - Developer motor (M4) startup error.
8 - Developer motor (M4) rotation error.
9 - Drum motor (M3) startup error.
9 - (when Y is also 9) - Secondary transfer engaging mechanism error. A - Drum motor (M3) rotation error C - Delivery motor (M2) rotation error

Y Description:
0 - No color
K - Black
C - Cyan
M - Magenta
Y - Yellow

59.7Y and 59.8Y

An error occurred when the primary transfer roller engaging motor started or while the motor is rotating.
The connectors in the primary transfer roller engaging motor drive signal line are not connected properly. Reseat the motor connector J5005 and the DC controller PCB connector J1014
Faulty primary transfer roller engaging motor. Replace the motor.
Faulty DC controller PCB. Replace the DC controller PCB.

59.7YControl Panel Message

ZZ is color:
00 - Black
01 - Cyan
02 - Magenta
03 - Yellow

The connectors in the developing motor drive signal line are not connected properly. Reseat the developing motor connector J5006 and the DC controller PCB connector J1019.
Faulty developing motor. Replace the developing motor.
Faulty DC controller PCB. Replace the DC controller PCB.

59.90 and 59.A0 Errors on control panel

An error occurred when the drum motor started or while the drum motor was rotating.
The connectors in the drum motor drive signal line are not connected properly. Reseat the drum motor connector J5002 and the DC controller PCB connector J1019.
Faulty drum motor. Replace the drum motor.
Faulty DC controller PCB. Replace the DC controller PCB.

62 NO SYSTEM

Turn the printer off and then back on.
HP 3700 only - Reseat the firmware DIMM. Make sure it is in slot 1 (the bottom slot).
Download new firmware (HP 3700 - try downloading through the parallel port)
Replace the firmware DIMM.

64 PRINTER ERROR

Turn the printer off and then back on.
HP 3700 only - Reseat the firmware DIMM. Make sure it is in slot 1 (the bottom slot).
Download new firmware (HP 3700 - try downloading through the parallel port).
Replace the firmware DIMM.

68.X PERMANENT STORAGE FULL

A non-volatile storage device is full. Press to clear the message. Printing can continue, but there could be unexpected behavior.

X Description:

0 - for onboard NVRAM
1 - for removable flash disk

For the following errors, perform the indicated action.

68.0

Turn the printer off and then back on. If the error persists, execute an NVRAM initialization.

68.1

Use the HP Web Jetadmin software to delete files from the flash disk.

68.X PERMANENT STORAGE WRITE FAIL

A non-volatile storage device is failing to write.

Printing can continue, but there could be unexpected behavior.

X Description:
0 - for onboard NVRAM
1 - for removable flash disk.

For the following errors, perform the indicated action.

68.0

Turn the printer off and then back on. If the error persists, execute an NVRAM initialization.

68.1

Use the HP Web Jetadmin software to delete files from the flash disk.

68.X STORAGE ERROR SETTINGS CHANGED

One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.

Printing can continue, but there could be unexpected behavior.

X Description:
0 - for onboard NVRAM.
1 - for removable flash disk.

Turn the printer off and then back on.
Check the printer settings to determine which settings have been changed.

79.XXXX PRINTER ERROR

Turn the printer off and then back on
Reseat the firmware DIMM.
Reseat the formatter PCB.
Replace the firmware DIMM.
Replace the formatter PCB.

8X.YYYY EIO ERROR

Turn the printer off and then back on.
Reseat the EIO card.
Replace the EIO card.

99 ERROR

(Event log only)

RFU (remote firmware upgrade) failed.

Resend firmware upgrade.

2005 Hewlett-Packard












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Article 421
Created 11-2-2005
Modified 11-2-2005
Author Ken
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